Refund policy

1. Time Frame for Returns Customers have 30 days from the date of order to return items.

2. Condition of Items To be eligible for a return, items must be brand new and unused.

3. Proof of Purchase A receipt or proof of purchase is required for all returns.

4. Non-Returnable Items The following items cannot be returned:

5. Return Process To initiate a return, please send an email to sales@startoolusa.com stating which items you wish to return.

6. Shipping Costs for Returns Star Tool Inc. will cover the shipping costs for all returns.

7. Refund Method Refunds will be issued using the original payment method.

8. Processing Time Returns will be processed, and refunds will be issued within one week of receiving the returned items.

9. Exchanges We do not offer exchanges at this time.

10. Damaged or Defective Items If you receive a damaged or defective item, please notify us immediately upon receipt (within 1 business day). We will provide a full refund for any damaged or defective items.

11. Contact Information For any return-related inquiries, don't hesitate to get in touch with us at sales@startoolusa.com.