Shipping policy

Shipping Policy

Welcome to Star Tool Inc.! We are committed to providing high-quality carbide end mills and other industrial cutting tools and a seamless shipping experience. Below, you will find detailed information about our shipping policies.

General Information

Business Name: Star Tool Inc.

Website: startoolusa.com

Location: Wichita, KS

Shipping Locations

Domestic Shipping: We currently ship to all 50 states within the United States.

International Shipping: We do not offer international shipping at this time.

Shipping Methods and Costs

Available Shipping Methods:

In-Store Pickup
UPS Ground
UPS 2nd Day Air
UPS Next Day Air
UPS Next Day Air Early

Free Shipping:

Free In-Store Pickup for all customers.
Free UPS Ground Shipping on orders over $200.

Shipping Cost Calculation: Shipping costs are calculated based on the package's destination, weight, and dimensions.

Handling and Processing Time

Order Processing Time:

Orders placed by 12:00 PM will be processed and shipped the same business day.

Delivery Times

Estimated Delivery Times:

UPS Ground: 3 to 4 business days
UPS 2nd Day Air: 2 business days
UPS Next Day Air: 1 business day
UPS Next Day Air Early: 1 business day by 10:30 AM

Tracking Information:

Tracking information is provided for all shipped orders.

Packaging

Packaging Methods:

Products are securely packaged in protective tubes/cases and wrapped in padding inside each box or placed in a padded mailer if the package weighs under 1 lb.

Shipping Restrictions

There are no specific shipping restrictions for our products.

Returns and Exchanges

Please refer to our Return and Refund Policy for information on returns and exchanges.

Lost or Damaged Items

If your package is lost or damaged during shipping, please get in touch with the respective carrier for assistance.

Contact Information

For Shipment Inquiries:

Email: sales@startoolusa.com

Customer Support:

The best way to reach our support team is via email at sales@startoolusa.com.

Additional Information

Shipping Promotions:

We offer free UPS Ground shipping on orders over $200.

Seasonal and Holiday Considerations:

Please note that shipping times may be affected during peak holiday seasons. We recommend placing orders early to ensure timely delivery.

Thank you for choosing Star Tool Inc. for your industrial cutting tool needs. If you have any questions or need further assistance, please don't hesitate to contact us.